Long-form service catalogue

IT Business Support

At Virtue Ghana Technologies, we provide reliable IT business support that enables organizations to focus on their core operations while we help keep their technology running efficiently. From everyday technical support and user assistance to IT asset management, business application support and technology consulting, our services are designed to reduce disruptions, improve productivity and provide businesses with dependable technology support.

Technology Support That Keeps Your Business Moving.

Back to the service overview

Core services

IT Helpdesk & User Support

Resolve user, hardware and software issues through remote and onsite support.

Remote and onsite technical support
Troubleshooting
User account support
Software and hardware issue resolution

End-User Computing

Prepare and maintain the computers and devices employees use every day.

Computer setup and configuration
Operating system installation
Software deployment
Device configuration
Printer and peripheral support

Business Application Support

Help users get reliable service from their business applications.

Application installation and configuration
Application troubleshooting
End-user assistance
System maintenance
Vendor coordination

IT Asset Management

Track technology assets and support their lifecycle and procurement.

Hardware inventory
Software inventory
Asset tracking
Lifecycle management
Procurement support

IT Consulting & Advisory

Assess technology needs and plan practical improvements.

Technology assessment
IT needs analysis
Technology recommendations
IT improvement planning

Employee Technology Onboarding

Prepare employee accounts, devices and access for productive work.

New-user setup
Email and account configuration
Device provisioning
Access management
Basic technology orientation

IT Documentation

Create and maintain accessible technology guidance and records.

IT procedures
User guides
System documentation
Knowledge bases
Standard Operating Procedures (SOPs)

Packages

PACKAGE 01

Essential Support

Standalone package

Remote IT support
Basic hardware and software troubleshooting
User account and email support
Computer setup and configuration
Software installation and updates
Printer and peripheral support
Basic IT advice
IT asset register
Monthly support report

For: Individuals, startups and small businesses.

PACKAGE 02

Business Support

Includes everything in Essential Support, plus:

Priority technical support
Scheduled onsite support
Business application support
User onboarding and offboarding
IT asset and lifecycle management
Network troubleshooting
Software and hardware procurement assistance
IT documentation
Preventive maintenance
Monthly IT health review
Monthly management report

For: Growing businesses that need ongoing IT support.

PACKAGE 03

Managed IT Support

Includes everything in Business Support, plus:

Proactive system monitoring
Network and infrastructure monitoring
Server support
Cloud environment support
Backup monitoring
Security monitoring
Patch management
IT service management
IT policies and procedures
Technology planning
Vendor management
Regular IT performance reviews
Dedicated account/service manager

For: Organizations that want Virtue Ghana Technologies to manage their IT environment.

PACKAGE 04

Enterprise IT Support

Includes everything in Managed IT Support, plus:

Dedicated IT support team
Dedicated service manager
Extended support coverage
Advanced infrastructure support
Network and server management
Cloud and systems management
Cybersecurity support
Backup and disaster recovery support
IT Service Management
IT governance support
Vendor and technology management
Service Level Agreements (SLAs)
Performance dashboards and reports
Strategic technology reviews

For: Organizations with complex IT environments.

Our process

STEP 01
Assess
Review users, systems, support needs and current issues.
STEP 02
Onboard
Record assets, configure access and agree support channels and responsibilities.
STEP 03
Support
Respond to technical incidents and user requests through the agreed support model.
STEP 04
Monitor
Track recurring issues, critical services and support activity.
STEP 05
Maintain
Carry out preventive maintenance, updates and planned technology tasks.
STEP 06
Report
Provide support activity, asset and service information in agreed reports.
STEP 07
Review
Discuss service performance, user needs and emerging technology requirements.
STEP 08
Improve
Prioritize practical changes to reduce disruption and improve support.

Deliverables — What the Client Receives

IT asset register
Monthly support report
Monthly management report
IT health review
IT documentation
User guides
System documentation
Knowledge base
Standard Operating Procedures (SOPs)
User onboarding and offboarding records
Device and account configuration records
Preventive maintenance records
Technology recommendations
IT improvement plan

Add-ons

Cybersecurity assessment
Data backup and disaster recovery
Technology audits
Microsoft 365 / Google Workspace support
Website and application support
CCTV and physical security systems
Staff IT training
Cloud services
Network support
Server support
IT procurement
Technology relocation and deployment

Engagement models

Pay-As-You-Go

Occasional technical assistance.

Monthly Retainer

A fixed monthly fee for an agreed level of IT support.

Managed IT Services

Proactive management of an agreed portion of the client’s IT environment.

Project-Based

Specific work such as a network deployment, cloud migration or infrastructure upgrade.

Enterprise Contract

A customized agreement with defined service levels, coverage and governance.

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